Help desk software · Opening early November 2026
Every request answered. Nothing lost in the inbox.
TenaTicket turns the emails and requests coming into your team into a clear, shared list, so everyone knows what’s waiting, who’s on it, and what’s due next.
$54/month for your whole company, 5 agents included. Unlimited requesters, always free.
What you get
Everything a small team needs to look after its customers
No long setup, no training course. TenaTicket covers the essentials and keeps them simple.
Email-to-ticket
Forward your support address to TenaTicket. Every email becomes a ticket, and replies stay in one tidy conversation.
Requester portal
Customers and staff can submit requests and check on them anytime, without chasing anyone for an update.
Agent queue
One shared list of open requests. Assign, reply, add private notes and close, all from one screen.
Response-time targets
Set how quickly requests should get a reply and be resolved (often called SLAs). See what’s due before it’s late.
Knowledge base
Publish answers to common questions so people can help themselves, and your team answers fewer repeats.
Reports
See how many requests came in, how fast your team replied, and where things are piling up.
How it works
Up and running in an afternoon
Connect your support email
Forward your existing support address (like help@yourcompany.com). Nothing changes for the people who write in.
Invite your team
Add up to 5 agents on the base plan. Set your response-time targets and who handles what.
Answer from one place
Requests land in the shared queue. Reply, assign and track until each one is done.
Straightforward pricing
One price for your company, not per person
$54 a month covers your whole company with 5 agents. Need more? Add agents for $15/month each. The people asking for help never cost a thing.
See full pricing- $54/month or $540/year per company
- 5 agents included
- Extra agents $15/month ($150/year)
- Unlimited requesters, free
- All features included, no add-ons
Be first in line when TenaTicket opens
We’re opening the doors in early November 2026. Join the waitlist or ask for early access and we’ll be in touch.