Features
Everything below is included in every TenaTicket plan. No add-ons, no upgrade tiers.
Turn your support inbox into an organized list.
Point your existing support address at TenaTicket and every incoming email becomes a ticket automatically. When you reply, the customer gets a normal email, and their answer lands back on the same ticket.
A simple place for people to ask for help.
Give your customers or staff a clean web page where they can submit a request, see its status and add more details. They get updates by email, and nobody needs to call to ask “any news?”
One shared list your whole team works from.
See every open request in one place. Filter to what’s yours, what’s unassigned or what’s due soon. Assign requests to teammates, leave private notes, and close them out when they’re done.
Know what needs attention before it’s late.
Decide how quickly you want to send a first reply and how soon requests should be resolved. TenaTicket shows a clear countdown on each request and flags the ones getting close.
Answer common questions once.
Write helpful articles for the questions you get again and again, and publish them in your requester portal. People find answers on their own, and your team gets time back.
See how your help desk is doing.
Get a plain view of what’s happening: how many requests came in, how quickly your team replied, how many were resolved, and who’s handling what.
TenaTicket opens in early November 2026. Join the waitlist and we’ll let you know the moment it’s ready.
