Pricing
One simple plan. Priced per company.
Every feature, 5 agents and unlimited requesters for one flat price. Add agents only when your team grows.
TenaTicket
Everything included
$54 per month
per company · includes 5 agents · extra agents $15/month
- 5 agents included
- Unlimited requesters, always free
- Email-to-ticket
- Requester portal
- Shared agent queue
- Response-time targets (SLAs)
- Knowledge base
- Reports
Opening early November 2026. No payment needed to join.
What would it cost my team?
Requesters, the people who ask for help, are always free and unlimited.
At a glance
| Monthly | Yearly | |
|---|---|---|
| Company plan (includes 5 agents) | $54/month | $540/year |
| Each extra agent | $15/month | $150/year |
| Requesters | Unlimited, free | Unlimited, free |
Prices in US dollars. Taxes may apply.
Questions about pricing
What’s the difference between an agent and a requester?
Agents are the people on your team who answer and work on requests. Requesters are the people asking for help, like your customers or staff. You pay for agents only. Requesters are unlimited and free.
What if I need more than 5 agents?
Add as many as you need for $15/month each, or $150/year each on yearly billing. For example, 8 agents is $54 + 3 × $15 = $99/month.
Are any features held back for a higher plan?
No. There’s one plan and it includes everything: email-to-ticket, requester portal, agent queue, response-time targets, knowledge base and reports.
How much do I save by paying yearly?
Yearly billing works out to two months free: $540/year instead of $648, and $150/year per extra agent instead of $180.
When can I start?
TenaTicket opens in early November 2026. Join the waitlist and we’ll email you as soon as you can sign up. Joining is free and doesn’t commit you to anything.
Is TenaTicket the same as Tenatrak?
No. TenaTicket is a separate help desk product from the same team behind Tenatrak. It has its own plan and pricing.