Help desk and ITSM basics · Live now
The help desk you can actually run.
A real help desk, without the enterprise weight. Tickets from email, a portal and a service catalog, with approvals, change management, rules and an API built in, so your team knows what’s waiting, who’s on it, and what’s due next.
$54/month for your whole company, 5 agents included. Unlimited requesters, always free.
The everyday help desk
Everything your team needs to answer requests
No long setup, no training course. The essentials are simple and ready on day one.
Email-to-ticket
Forward your support address to TenaTicket. Every email becomes a ticket, and replies stay in one tidy conversation.
Portal and knowledge base
Requesters submit and track requests, and see suggested articles as they type, so many find the answer on their own.
Agent queue with SLAs
One shared list with response-time targets on every ticket. See what’s due before it’s late.
Embeddable request widget
Add a request form to any website with one script tag, or to SharePoint with an iframe.
Reports with CSV export
See how many requests came in, how fast your team replied, and export the numbers to CSV.
Secure sign-in
Work-email login, authenticator-app MFA and Microsoft SSO, with every customer’s data kept separate.
New in TenaTicket
The ITSM basics, built in
Ticket types, a service catalog, approvals and change management, live now for every customer at no extra cost.
Ticket types and custom fields
Incident, problem, change and request, with your own fields.
Service catalog
A clear menu of what people can ask your team for.
Companies
Requesters linked to their company automatically by email domain.
Approvals
Require any one approver, or all of them, before work starts.
Change management
Risk level, planned window and a shared change calendar.
No-code rules
Automate routine steps, with a dry-run preview and an activity timeline on every ticket.
Settings history
Every settings change saved, with one-click restore.
API, webhooks, Slack and Teams
REST API with scoped keys, signed webhooks, and Slack and Teams alerts. Included, no per-call fees.
Compared with ServiceNow
Enterprise ITSM basics, without the enterprise bill
Most teams don’t need a platform project. They need tickets, a catalog, approvals and change control that work on day one.
| TenaTicket | Typical enterprise ITSM platform | |
|---|---|---|
| Price | $54/month, 5 agents included, $15 per extra agent | Per-agent licensing, usually quoted on request |
| Requesters | Unlimited and free | Varies by contract |
| Setup | Settings you change yourself, with version history | Often needs consultants or custom scripting |
| Customization debt | None, rules and fields are configuration, not code | Custom code to maintain through upgrades |
| API and integrations | REST API, webhooks, Slack and Teams included | Integrations often sold or licensed separately |
How it works
Up and running in an afternoon
Sign up and connect your email
Create your account and forward your existing support address. Nothing changes for the people who write in.
Invite your team
Add up to 5 agents on the base plan. Set response-time targets, ticket types and your service catalog.
Answer from one place
Requests land in the shared queue. Rules route them, and approvals and changes stay on track.
Straightforward pricing
One price for your company, not per person
$54 a month covers your whole company with 5 agents. Need more? Add agents for $15/month each. The people asking for help never cost a thing.
See full pricing- $54/month or $540/year per company
- 5 agents included
- Extra agents $15/month ($150/year)
- Unlimited requesters, free
- Every feature included, API and integrations too